Support Packages

Choose your suitable support package as per your business demand

ERP system offers multiple support packages where customer can choose their suitable package as per demand and budget

Call us for assistance +8801730071033

Support Packages

Basic
Standard
Plus
Premium
Managed Support
Price
Call Us For Price
Call Us For Price
Call Us For Price
Call Us For Price
Call Us For Price

Support Hours

10am-5pm10am-5pm10am-5pm10am-8pm

Ticket Reply

Yes (Reply as per Queue)Yes (Reply within a day)Yes (Reply within 3 hours)Yes (Reply within 1 hour)

Call Ticket Support

NoYesYesYes

Online Ticket Support

YesYesYesYes

Email Ticket Support

YesYesYesYes

Documentation Sites

AvailableAvailableAvailableAvailable

24/7 Emergency Support

NoNoYesYes

Bug Fixing Updates

Every 10 MonthsEvery 6 MonthsEvery 2 MonthsEvery 1 Month

Version Update

Same VersionSame VersionUp to Next Major VersionUp to Next Major Version

Dedicated Support Account Manager

NoNoNoNoYes

Assistance to ERP Admin

NoNoYes (Limited Time)Yes (Limited Time)

Onsite Support

NoNoYes (Separate Quote)Yes (Separate Quote)

Training

Online ResourcesOnline,Offline at PrismERP HQ (Limited Time)Online,Offline at PrismERP HQ (Limited Time)Online,Offline at PrismERP HQ (Limited Time)

Process Analysis

NoNoYes (Limited Time)Yes (Limited Time)

 

Consult With Us

Call us at +8801730071011-19
Email us at analyst@prismerp.net
Call for RFP office@divineit.net

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