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After sales service is an important aspect for business growth. Managing the returning clients is not that easy. With our integrated ERP system, receiving claim is just a single click! As product is managed with an innovative tracking system, our system shows whether the product is under valid warranty or guarantee so that you can instantly satisfy your client.
Sales & Purchase Claim management can be managed batchwise as well as single procedure. Warranty process gets easier and time period of warranty can be seen easily.
Different status of goods or products can be seen under the serial assigned from the application so that you can track down all the products easily and can claim for warranty or non warranty service.
Smart ERP system that makes financial quote easily for the new and redundant customer depending on the status of going for the product of the business.
Easy to claim parts service by the serial code that has been provided for the company so that identifying the serial code of such parts becomes easier from the system and provide better service.
System can easily check the warranty period notification of any goods and easily claim to the vendor so that you can claim for the trouble goods which the customer has claim to the company.
Straight claiming process of goods to the authorized dealer from the ERP system so that it saves valuable time and get a faster response of service or replacing of goods.
Assigning the serial code products or goods in the ERP system which are either damaged, broken and falls under warranty period so that you can claim those goods directly to the vendor for purchase claim.
Visualizing all the product or goods list with serial code in order to analyze and judge with product or goods which falls under warranty period or non warranty period.
Generating a report or invoice to the customer of the service which they have claim for the goods or products of proper details whether the service was under warranty or non warranty.
System can generate the overall view of goods claiming report and the cause of goods claim such damage, broken, changing, not working etc. Also reporting the particular whether falling under warranty or not.
Claim can be managed in a batch to the manufacturer. System will determine claim type itself based on the warranty period upon entering serial numbers.
If a goods having a valid warranty period that will be treated as Warranty Servicing.
The product sold through the other channel will be treated as Third Party Servicing.
Product don't have serial is to identify - will be treated as Non Serial Servicing. Service engineer will decide for repair, reject or replacement.
Warranty Invoice can be generated when needed upon repaired or rejected state.
Similar to Automated Warranty Goods Delivery Return, A new delivery challan will be created upon selected product replacement.
Claim can be managed one by one as customer claim arrived. System will determine claim type itself based on the warranty period upon entering serial number.
If a goods don't have a valid warranty period it will be treated as Non Warranty Servicing. Service provider will have the facility to repair, reject or replace by charging the customer.
Claim can be managed one by one to the product manufacturer. System will determine claim type itself based on the warranty period upon entering serial number.
Claim can be managed in a batch to the product manufacturer. System will determine claim type itself based on the warranty period upon entering serial number.
An automated goods delivery return challan will be created upon the replacement status.
The system will allow to set appropriate Sales Center Status.
Supplier may require to provide credit note instead of the replacement. The system will allow to apply credit notes which should effect the supplier accounts.
The System will allow to set supplier status receive from the supplier.
The system will generate a dynamic token upon claim, the same token will be used as delivery token and invoice if needed.
Based on the claim analysis reports PrismERP help to choose the right manufacturer to the organization for the right product.
PrismERP RMA module allows to provide Customer claim analysis report.
PrismERP allows to provide Vendor/Manufacturer detail claim analisys report to the organization.
PrismERP RMA module allows customer to manage claim quite fast and eliminates the long Que of replacement/Service Centers.
PrismERP RMA module allows to determine Service Center Profitability.
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Go through all the solution's overall features & reports of Return Merchandize Authorization
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