Receiving RMA request easily from any Sales or Service Center of your organization
PrismERP capable to decide the warranty type ( Eg: Warranty, Non Warranty, Third Party) selection of a product based on its serial history
Sales or Service Center can set the Status of the goods and set the right Verdict at various stages of the Claim processing depending on the condition
Take the final decision verifying all the conditions of the good and terms of claim
With our integrated ERP system, receiving claim is just a single click! As product is managed with Product Serial system, System will show whether the product has valid or void warranty.
ERP System helps the best way it can. So even with system sensed decisions about the claim, it lets override system decisions depending on human judgment and proper applicable scenario.
RMA module is closely associated with Inventory Management, Product Serial Management, Accounting module etc. Service charge, replacement delivery etc are also included in this system.
RMA Module helps manage purchase information. Purchase claims to vendor can be managed as well. This gives insight about Product Performance which gives more control of business.