Return Merchandise Authorization

Managing after sales services becomes easier with the RMA solution of PrismERP

After sales service is a great motivation for business growth. Managing the returning clients is not that easy. With our integrated ERP system, receiving claim is just a single click! As product is managed with an innovative tracking system, our system shows whether the product is under valid warranty or guarantee so that you can instantly satisfy your client.

Easy Sale & Purchase Claim

Sales & Purchase Claim management can be managed batchwise as well as single procedure. Warranty process gets easier and time period of warranty can be seen easily.

Maintaining Serial History

Different status of goods or products can be seen under the serial assigned from the application so that you can track down all the products easily and can claim for warranty or non warranty service.

Service Invoice Generation

Smart ERP system that makes financial quote easily for the new and redundant customer depending on the status of going for the product of the business.

Managing service by serial code

Easy to claim parts service by the serial code that has been provided for the company so that identifying the serial code of such parts becomes easier from the system and provide better service.

Warranty period notification

System can easily check the warranty period notification of any goods and easily claim to the vendor so that you can claim for the trouble goods which the customer has claim to the company.

Authorize Claiming process

Straight claiming process of goods to the authorized dealer from the ERP system so that it saves valuable time and get a faster response of service or replacing of goods.

Assign Purchase warranty claim

Assigning the serial code products or goods in the ERP system which are either damaged, broken and falls under warranty period so that you can claim those goods directly to the vendor for purchase claim.

Serial History report

Visualizing all the product or goods list with serial code in order to analyze and judge with product or goods which falls under warranty period or non warranty period.

Service invoice report

Generating a report or invoice to the customer of the service which they have claim for the goods or products of proper details whether the service was under warranty or non warranty.

Warranty claim report

System can generate the overall view of goods claiming report and the cause of goods claim such damage, broken, changing, not working etc. Also reporting the particular whether falling under warranty or not.

Batch Sales Warranty Claim

Claim can be managed in a batch to the manufacturer. System will determine claim type itself based on the warranty period upon entering serial numbers.

Warranty Servicing

If a goods having a valid warranty period that will be treated as Warranty Servicing.

Third Party Servicing

The product sold through the other channel will be treated as Third Party Servicing.

Non Serial Servicing

Product don't have serial is to identify - will be treated as Non Serial Servicing. Service engineer will decide for repair, reject or replacement.

Warranty Service Invoicing

Warranty Invoice can be generated when needed upon repaired or rejected state.

Automated Replaced Goods Delivery

Similar to Automated Warranty Goods Delivery Return, A new delivery challan will be created upon selected product replacement.

Single Sales Warranty Claim

Claim can be managed one by one as customer claim arrived. System will determine claim type itself based on the warranty period upon entering serial number.

Non Warranty Servicing

If a goods don't have a valid warranty period it will be treated as Non Warranty Servicing. Service provider will have the facility to repair, reject or replace by charging the customer.

Single Purchase Warranty Claim

Claim can be managed one by one to the product manufacturer. System will determine claim type itself based on the warranty period upon entering serial number.

Batch Purchase Warranty Claim

Claim can be managed in a batch to the product manufacturer. System will determine claim type itself based on the warranty period upon entering serial number.

Automated Goods Delivery Return

An automated goods delivery return challan will be created upon the replacement status.

Sales Center Status

The system will allow to set appropriate Sales Center Status.

Vendor Credit Note

Supplier may require to provide credit note instead of the replacement. The system will allow to apply credit notes which should effect the supplier accounts.

Supplier Status

The System will allow to set supplier status receive from the supplier.

Service Center Status

The system will allow to set any kinds of service center status.

Warranty Token

The system will generate a dynamic token upon claim, the same token will be used as delivery token and invoice if needed.

Choosing Manufacturer by Decision Making Reports

Based on the claim analysis reports PrismERP help to choose the right manufacturer to the organization for the right product.

Customer Claim Analysis

PrismERP RMA module allows to provide Customer claim analysis report.

Vendor/Manufacturer Claim Analysis

PrismERP allows to provide Vendor/Manufacturer detail claim analisys report to the organization.

Faster Claim Management

PrismERP RMA module allows customer to manage claim quite fast and eliminates the long Que of replacement/Service Centers.

Service Center Profitability

PrismERP RMA module allows to determine Service Center Profitability.

Schedule a Live Demo

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At a Glance

Go through all the solution's overall features & reports of Return Merchandize Authorization

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